Systems Availability
We are committed to maintaining the highest levels of availability for all services we deliver. Transparency about our uptime, SLAs, and incident response is part of how we earn your trust.
Service Level Commitments
Website & Digital Properties
Operational99.9% uptime SLA for creto.systems and all public-facing digital properties.
Consulting Services
OperationalBusiness hours availability with guaranteed response times per engagement SLA.
Labs & Research Platforms
OperationalBest-effort availability for research and experimental platforms. Scheduled maintenance windows communicated in advance.
Incident Response
In the event of a service disruption, our incident response team follows a structured process to identify, contain, and resolve issues as quickly as possible. We are committed to transparent communication throughout any incident.
- Detection: Automated monitoring with alerts for anomalies and outages
- Triage: Immediate assessment and severity classification within 15 minutes
- Communication: Stakeholder notification within 30 minutes of confirmed incidents
- Resolution: Root cause analysis and remediation with defined SLA targets
- Post-Incident: Comprehensive review and preventive measures documented
Questions About Our Availability?
Contact us for detailed SLA documentation or to discuss availability requirements for your engagement.