Case Studies

Challenge

Manual claims processing taking 14 days on average with 23% error rate. Customer satisfaction declining as competitors deployed AI-powered instant claims.

Solution

Creto built an AI claims processing system with document extraction, fraud detection, and automated routing. Integrated with existing identity infrastructure for secure agent access and audit trails.

Results

• Claims processing time reduced from 14 days to 4 hours
• Error rate dropped from 23% to 3%
• 40% reduction in operational costs
• $8M annual savings in first year

Challenge

AI-native startup with strong technology but zero enterprise sales. Every deal stalled in security review — no SSO, no SOC 2, no data residency controls, no AI governance documentation.

Solution

Creto implemented SSO (SAML/OIDC), fast-tracked SOC 2 Type II, built data residency controls, created AI model cards and bias audit documentation, and deployed multi-tenant isolation.

Results

• SOC 2 Type II achieved in 5 months
• First 3 enterprise deals closed within 90 days of readiness
• Security review pass rate went from 0% to 100%
• $4.2M in new enterprise ARR

Challenge

Board approved $15M AI investment but the organization had zero AI capability — no team, no infrastructure, no governance. Needed a standalone AI function operational within 6 months.

Solution

Creto designed the AI department structure (hub-and-spoke model), hired the founding team of 12, selected and deployed the ML platform (Azure AI), established governance frameworks, and delivered 3 production use cases in parallel.

Results

• AI department operational in 5 months
• 3 production AI models deployed (demand forecasting, quality inspection, predictive maintenance)
• 12-person founding team hired and onboarded
• $3.1M in efficiency gains in first year

Challenge

PE firm evaluating a $50M acquisition of an AI analytics company. Needed independent technical and commercial assessment before committing capital. Previous acquisitions had suffered from overstated AI capabilities.

Solution

Creto conducted a 3-week deep-dive due diligence across technical viability (model architecture, data quality, scalability), commercial sustainability (unit economics, churn, competitive moat), and regulatory compliance (PIPEDA, GDPR readiness).

Results

• Identified 3 critical technical risks not disclosed in the data room
• Negotiated $8M price reduction based on findings
• Post-acquisition AI roadmap delivered within 2 weeks
• Target company achieved projected milestones within 12 months

Challenge

Legacy CIAM platform creating friction for 2M+ customers with 35% abandonment rate during authentication.

Solution

Migrated to modern Okta-based CIAM with passwordless authentication and adaptive risk scoring.

Results

• 68% reduction in authentication abandonment
• 90% decrease in account takeover incidents
• 4-month deployment timeline

Challenge

Fragmented identity systems across 12 applications with no unified view of 5M+ customer identities.

Solution

Implemented unified identity fabric with Okta and custom integration layer connecting all customer-facing applications.

Results

• Single customer view across all channels
• 50% reduction in identity-related support tickets
• $2.4M annual cost savings

Challenge

Manual identity verification processes creating 6-week onboarding delays for citizens accessing digital services.

Solution

Deployed digital onboarding accelerator with automated identity proofing and 1Kosmos biometric verification.

Results

• Onboarding time reduced from 6 weeks to 15 minutes
• 99.7% identity verification accuracy
• PIPEDA-compliant from day one

Challenge

No centralized privileged access management — 500+ admin accounts with shared credentials across critical systems.

Solution

Implemented CyberArk PAM with Creto's deployment playbook, including credential vaulting and session monitoring.

Results

• 100% of privileged credentials vaulted and rotated
• Zero shared admin accounts
• SOC 2 audit passed on first attempt