Transmit + Creto: Customer Experience
Frictionless identity that users trust—and auditors approve.
The Challenge
In high-stakes industries like finance, healthcare, and government, users expect frictionless access—but you can’t afford to compromise on security or compliance.
Most customer identity flows are cobbled together from legacy login forms, generic MFA, and inconsistent onboarding steps. The result? Lost conversions. Support tickets. Compliance gaps. Risk exposure.
The fix isn’t more login screens. It’s intelligent orchestration of the full identity journey.
The Solution: Adaptive, Passwordless, and Compliant
Transmit Security provides the modern identity stack—biometrics, device trust, risk signals.
Creto designs and implements customer identity experiences that are.
Secure – Auth flows adapt to risk, behavior, and device
Integrated – Seamless across web, mobile, portals, kiosks
Global-ready – Regional policy, language, and fallback control
What Creto Builds for You
We engineer Okta to deliver customer identity that converts, complies, and scales. No more Frankenstein’d flows or reactive patchwork.
Unified Identity Flows
Connect onboarding, login, consent, and step-up events into a single, user-friendly journey.
- Design seamless flows across mobile, web, and kiosks
- Eliminate jarring redirects and fragmented user sessions
- Integrate identity proofing, MFA fallback, and consent capture
- Maintain session continuity across applications and devices
🔁 A regional fintech unified onboarding, login, and consent into a single flow with Creto + Transmit—reducing drop-offs by 34% across mobile and web.
Risk-Aware UX
Trigger step-up authentication only when risk warrants it—based on device trust, behavior, velocity, or location.
- Analyze contextual risk in real-time (geo, IP, device, behavior)
- Dynamically elevate or relax authentication based on signals
- Avoid unnecessary friction for trusted users and sessions
- Support silent re-authentication for low-risk repeat users
🧭 A global SaaS provider used behavioral risk signals to reduce unnecessary MFA challenges—cutting login friction by 40% and boosting session success rates.
Consent + Compliance
Capture, store, and replay customer consent events by jurisdiction and service type—mapped to HIPAA, KYC, GDPR, and more.
- Embed consent into registration and login flows
- Localize consent logic by region (e.g., GDPR, CCPA, PDPA)
- Timestamp and store consent artifacts for audit readiness
- Align consent triggers with service-specific policies
📝 One healthtech platform rolled out jurisdiction-based consent policies using Creto + Transmit—meeting HIPAA and CPRA requirements in 7 states without breaking user flow.
Business KPIs, Not Just Auth Metrics
Improve conversion, reduce abandonment, and get visibility into where users drop or succeed in your auth flows.
- Track conversion across onboarding and login journeys
- Identify UX bottlenecks tied to drop-offs and MFA fatigue
- Correlate risk score trends with fraud or churn
- Report on identity experience as a business growth lever
📊 A digital bank implemented analytics across its identity stack with Creto—identifying high-friction drop points and improving login completion by 27%.
What You’ll Get
Identity is no longer a backend feature—it’s a growth and trust lever. With Creto + Transmit, you get a fully orchestrated identity experience that’s frictionless for users, defensible for auditors, and optimized for business outcomes.
Biometric login across all digital touchpoints
Adaptive risk-based authentication
Built-in compliance with auditable consent and identity proofing
Insights into identity friction, success rates, and risk anomalies
Identity is the front door to your business. Let’s make both work—securely, seamlessly, and at scale.